Customer Service Officer

  • Romania
  • Customer service
We empower people

General information

Customer Service Officer

  • Specialism:
    Customer service
  • Job type:
  • Location(s):
  • Numbers of FTE's:


If you have any questions about this vacancy or the procedure, please contact me.


Our recruitment process is slightly different from what you might be used to. We start with some games. The process runs through Equalture. When you press the Apply button, you are automatically linked through and you will get more information.

Read more about the background here
Are you a proactive and enthusiastic individual with a genuine passion for customer service and a strong desire to advance your career? If you're eager to contribute your skills and dedication to our dynamic and international organization, and have the ambition to take our customer service to new heights, we want to hear from you!

About the job

In this position you process orders which you receive by phone and/or by mail from domestic and foreign customers, which must be checked for completeness and accuracy. You also assess whether the orders can be delivered.  The Customer Service shall maintain contacts with customers over specific needs and ensure proper sales administration.  

What are you going to do as a Customer Service Officer?

  • Order taking by email or in the system
  • Receiving phone calls from the customers 
  • Preparation of order confirmations and all necessary documentation connected with transport procedures and invoicing
  • Collaborating with logistics department in organizing shipment
  • Ensures all orders meet customer expectations such as delivery dates and invoicing
  • Processes return, credit and debit memos as required
  • Liaise with the Central Planning department on delivery times and dates, changes customer demands and forecast
  • Supporting administrative duties in the office

What do you bring as a Customer Service Officer?

  • Education at minimum secondary level with a high-school exam
  • Experience in Customer Service or similar office position - approx. 1 year
  • Fluent Romanian and English is a must
  • Practical knowledge of Microsoft Office applications (Excel, Word, Power Point) 
  • Customer-oriented thinking and acting
  • Knowledge of Microsoft Dynamics AX2012 environment will be a plus (not necessary) 

About the team

As a Customer Service Officer you will be based in the Bucharest office, but you will be the part of EE CS Team based in Gdansk, Poland. You will have the opportunity to work with an international team, unlocking global avenues for personal growth.


Don’t miss this opportunity! Apply immediately via the “apply now” button! You will directed to Equalture’s platform, platform we use to ensure an unbiased initial selection.
We believe that having a more diverse team will enrich our decision-making process as different points of view are considered. Traditional recruitment processes based on CV’s and motivational letters are often biased due to factors such as gender, age, nationality, etc. When a potential candidate takes part in a recruitment-through-assessment exercise all those factors are ignored, and recruiters focus on what truly matters: their talent.

Customer Service Officer
  • Customer service
  • Full-time