Customer Service Officer with English

  • Poland
  • Customer service
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General information

Customer Service Officer with English

  • Specialism:
    Customer service
  • Job type:
    Full-time
  • Location(s):
    Jankowo Gdańskie
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BENEFITS

Magda

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Job description
Benefits
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Are you service-oriented, eager to learn, and interested in working for an international organization? Whether you're recent graduate or a student, this opportunity is for you!

ABOUT THE JOB

In this role, you will need to respond to customer inquiries promptly and professionally. You will navigate challenging phone conversations with ease and transforming them into positive experiences. Your ability to think critically, focus on tasks, set priorities and adjust as needed will be the road to your success.

 

WHAT ARE YOU GOING TO DO AS A CUSTOMER SERVICE OFFICER?

  • Monitoring orders to ensure smooth operations;
  • Coordinating customer backorders to meet monthly targets effectively;
  • Managing your accounts and ensuring customer engagement;
  • Address and coordinate customer complaints and warranty requests;
  • Collaborating closely with colleagues from diverse departments to deliver the best services;
  • Analyze data to identify trends and implement proactive follow-up measures;
  • Have projects and/or key user responsibilities based on your interests within the company.
“At our Customer Service, we prioritize helping colleagues during busy times and continuously seek improvement opportunities to grow as a department.”

WHAT DO YOU BRING AS A CUSTOMER SERVICE OFFICER?

  • Professional proficiency in English and Dutch.
  • At least an MBO/Mittlere Reife (or similar) level of thinking.
  • Good knowledge of MS Office, including Excel. Familiarity with Microsoft AX is an advantage.
  • A proactive attitude, eagerness to learn, responsibility, and a team-player mentality.

ABOUT THE TEAM

For our location in Milsbeek, we are looking for a new colleague to join our international team. This role offers you the chance to work with colleagues from around the globe and provides opportunities for professional growth.

Are you ready to take on this dynamic role and develop your career with us? Apply now and become a vital part of our team!

Our benefits

  • Competitive salary
    Remuneration that will be adequate to your skills, experience and results – NRF appreciates employees, also financially.
  • Vacation incentive
    For your long time vacation once per year, you will receive an additional incentive.
  • Sports card
    Do you like going to sports activities? Great, we encourage exercise! With us you will receive funding for the Multisport sports card.
  • Medical care
    We have a private medical care package for you at TU Zdrowie, so that you do not have to queue for healthcare.
  • Development & training
    We love to support your development, this starts with offering English classes with a native speaker after 3 months of employment.
  • Pleasant working environment
    Fruit in the office, delicious coffee or tea, or maybe team-building events? Of course, we care about our employees.
  • Nice atmosphere
    We will say immodestly: it’s just fun to work with us.
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Customer Service Officer with English
  • Customer service
  • Full-time
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