Customer Service Officer with English

  • Poland
  • Customer service
We empower people

General information

Customer Service Officer with English

  • Specialism:
    Customer service
  • Job type:
  • Location(s):
    Jankowo Gdańskie


If you have any questions about this vacancy or the procedure, please contact me.


Our recruitment process is slightly different from what you might be used to. We start with some games. The process runs through Equalture. When you press the Apply button, you are automatically linked through and you will get more information.

Read more about the background here
Are you a proactive and enthusiastic individual with a genuine passion for customer service and a strong desire to advance your career? If you're eager to contribute your skills and dedication to our dynamic and international organization, and have the ambition to take our customer service to new heights, we want to hear from you!

About the job

In this position you process orders which you receive by phone and/or by mail from domestic and foreign customers, which must be checked for completeness and accuracy. You also assess whether the orders can be delivered.  The Customer Service shall maintain contacts with customers over specific needs and ensure proper sales administration.  

What are you going to do as a Customer Service Officer?

  • Order taking by phone and e-mail
  • Receiving phone calls from the customers
  • Collaborating with logistics department in organizing shipments
  • Preparation of order confirmations and all necessary documentation connected, including export procedures
  • Ensuring all orders meet customer expectations and invoicing them
  • Close cooperation with sales, accounting, quality, product, supply chain departments
  • Processing returns, credit and debit memos as required
  • Monitoring delivery times and dates, changing customer demands and forecasts
  • Maintaining strong control of the order backlog with daily cooperation with warehouse
  • Handling customer complaints and escalations

What do you bring as a Customer Service Officer?

  • 1+ experience in customer-oriented position
  • Fluent English and Polish
  • Willing to work from the office 3 days per week (after trial period)
  • Strong communication and interpersonal skills
  • Experience and understanding of similar work and administrative procedures
  • Practical knowledge of Microsoft Office applications (Excel, Word, Power Point)
  • Knowledge of Microsoft Dynamics AX2012 environment will be a plus

About the team

As a Customer Service Officer you will be the part of EE CS Team based in Gdansk, Poland. You will have the opportunity to work with an international team, unlocking global avenues for personal growth.


Don’t miss this opportunity! Apply immediately via the “apply now” button! You will directed to Equalture’s platform, platform we use to ensure an unbiased initial selection.
We believe that having a more diverse team will enrich our decision-making process as different points of view are considered. Traditional recruitment processes based on CV’s and motivational letters are often biased due to factors such as gender, age, nationality, etc. When a potential candidate takes part in a recruitment-through-assessment exercise all those factors are ignored, and recruiters focus on what truly matters: their talent.

Our benefits

  • Competitive salary
    Remuneration that will be adequate to your skills, experience and results – NRF appreciates employees, also financially.
  • Vacation incentive
    For your long time vacation once per year, you will receive an additional incentive.
  • Sports card
    Do you like going to sports activities? Great, we encourage exercise! With us you will receive funding for the Multisport sports card.
  • Medical care
    We have a private medical care package for you at TU Zdrowie, so that you do not have to queue for healthcare.
  • Development & training
    We love to support your development, this starts with offering English classes with a native speaker after 3 months of employment.
  • Pleasant working environment
    Fruit in the office, delicious coffee or tea, or maybe team-building events? Of course, we care about our employees.
  • Nice atmosphere
    We will say immodestly: it’s just fun to work with us.
Customer Service Officer with English
  • Customer service
  • Full-time