Technical Trainer

Do you like to be part of a growing, international company? Would you like to use your training skills with technical knowledge and visit customers and workshops throughout Europe?

NRF is looking for an Automotive Technical Trainer to lead the delivery of training. Training will be delivered throughout the Italian region and occasionally in other EU countries.

In this role you will facilitate interactive technical training sessions for customers, associates and internal colleagues. You job will visit workshops and customers and solve all kinds of doubts about the product. Key elements of this role are:

Support customers with technical information & knowledge, investigate warranty problems
Workshop and customer training as well as internal training for NRF colleagues
Creation of articles, translations and interactive sessions to capture interest in technical training
Innovation for the improvement and development of the technical department
Support with exhibitions in Italy & other regions, if necessary

In recent years, our Tech Support department has grown from a local team of 5 people to a leading international department of 30 FTE. Apply now if you want to be part of this development!

What do you bring?

High School diploma required; degree preferred
Experience in the automotive market, knowledge of basic cars fundamentals
Understanding of automotive product line, customer needs and market strategy in general
Fluent in Italian and English
Excellent PC skills with experience on mobile devices and tablets is required
Able to travel 80% of the work time

This role requires you to have strong organizational skills and the ability to proactively develop schedules. You have an understanding of new technology and the ability to adapt to a changing environment. To be successful as a Technical Trainer you need to be able to create compelling customer benefits and to understand that every customer interaction should be welcoming, professional and customized.