Help Desk Engineer

  • Turkey
  • IT
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General information

Help Desk Engineer

  • Specialism:
    IT
  • Job type:
    Full-time
  • Location(s):
    Istambul
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BENEFITS

Andrei

Equalture

Our recruitment process is slightly different from what you might be used to. We start with some games. The process runs through Equalture. When you press the Apply button, you are automatically linked through and you will get more information.

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Job description
Benefits
Contact information
Recruitment process
Do you have an affinity with IT and do you have the ambition to develop yourself further in this field? Then NRF is looking for you! Whether you already have experience in IT support or are looking to take the next step in your technical career, we’d love to meet you! NRF is both a Sports and Digital company. We bring people together through exciting sports challenges and competitions, while also shaping the future with advanced technological solutions and continuous digital innovation. At NRF, performance, collaboration, and continuous improvement are at the heart of everything we do. Join us and become part of a team where your contribution truly matters.

As a Helpdesk Engineer in Turkey, you will be the first point of contact for IT support within our organization. You will play a key role in ensuring a smooth and positive IT experience for our users by resolving incidents, handling service requests, and supporting day‑to‑day IT operations.

In this role, you will work closely with local and international colleagues, escalate complex issues when needed, and contribute to the stability and quality of our global IT environment.

WHAT ARE YOU GOING TO DO AS A HELPDESK ENGINEER?

  • Provide 1st line (and basic 2nd line) IT support to end users via ticketing system, phone, and email
  • Diagnose and resolve hardware, software, and connectivity issues
  • Support users with Windows, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and workplace applications
  • Prepare, configure, and maintain laptops, desktops, and mobile devices
  • Manage user accounts and access rights (Active Directory, Azure AD, Microsoft 365)
  • Escalate complex incidents to 2nd/3rd line teams and vendors when required

WHAT YOU WILL BRING AS A HELPDESK ENGINEER

  • 1–3 years of experience in an IT Support or Helpdesk role
  • Good knowledge of Windows OS, Microsoft 365, and basic Active Directory concepts
  • Basic understanding of networking (LAN, Wi‑Fi, VPN, TCP/IP)
  • Hands‑on experience with hardware troubleshooting and device setup
  • Customer‑focused mindset with strong communication skills
  • Ability to troubleshoot problems independently and prioritize tasks effectively

WHAT WE OFFER

  • Full‑time position within a dynamic and growing international organization
  • Strong learning environment with opportunities for training, certification, and career growth
  • Competitive salary package and benefits
  • Training and professional development budget
  • Language courses
  • Meal Tickets
  • Hybrid work model and flexible working hours
  • Bicycle purchase subsidy
  • Employee referral program

ABOUT THE TEAM

  • For our Istanbul location, we are looking for a new colleague to join our international IT team. You will work closely with colleagues from different countries and cultures, gaining valuable exposure to global IT operations and career development opportunities.

Ready to start your IT career with NRF?

Apply now and become a valued member of our NRF Helpdesk team in Turkey!

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Help Desk Engineer
  • IT
  • Full-time
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