Customer Service with Portuguese

  • Spain
  • Customer Service
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General information

Customer Service with Portuguese

  • Specialism:
    Customer Service
  • Job type:
    Full-time
  • Location(s):
    Granada
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BENEFITS

Mercedes

If you have any questions about this vacancy or the procedure, please contact me.

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Job description
Benefits
Contact information
Recruitment process
Are you passionate about providing excellent customer service and efficiently managing orders? Join our team as a Customer Service Officer, where you will be responsible for processing orders from domestic and international customers, ensuring their accuracy and completeness. You will also collaborate closely with various departments to guarantee flawless sales administration and meet the specific needs of our customers.

NRF IS A SPORTS AND DIGITAL COMPANY

We are a dynamic sports company that organizes exciting challenges throughout the year, fostering a spirit of competition and teamwork. In addition to our passion for sports, we are also a cutting-edge technology company, constantly innovating and investing in digital transformation. Join us and be part of a team that thrives on pushing boundaries and embracing the future of technology.

ABOUT THE JOB.

In this position you process orders which you receive by phone and/or by mail from domestic and foreign customers, which must be checked for completeness and accuracy. You also assess whether the orders can be delivered. The Customer Service shall maintain contacts with customers over specific needs and ensure proper sales administration.

What are you going to do as a Customer Service Officer?

  • Order taking by phone and e-mail
  • Receiving phone calls from the customers
  • Collaborating with logistics department in organizing shipments
  • Preparation of order confirmations and all necessary documentation connected, including export procedures
  • Ensuring all orders meet customer expectations and invoicing them
  • Close cooperation with sales, accounting, quality, product, supply chain departments
  • Processing returns, credit and debit memos as required
  • Monitoring delivery times and dates, changing customer demands and forecasts
  • Maintaining strong control of the order backlog with daily cooperation with warehouse
  • Handling customer complaints and escalations

What do you bring as a Customer Service Officer?

  • 1+ experience in customer-oriented position
  • Fluent English and Portuguese
  • Strong communication and interpersonal skills
  • Experience and understanding of similar work and administrative procedures
  • Practical knowledge of Microsoft Office applications (Excel, Word, Power Point)
  • Knowledge of Microsoft Dynamics AX2012 environment will be a plus

ABOUT THE TEAM

As a Customer Service Officer you will be the part of EE CS Team based in Granada, Spain. You will have the opportunity to work with an international team, unlocking global avenues for personal growth.

Our benefits

  • Competitive salary
    Remuneration that will be adequate to your skills, experience and results – NRF appreciates employees, also financially.
  • Sports card
    Do you like going to sports activities? Great, we encourage exercise! With us you will receive funding for the gym, nutritionists, psychologists and personal trainers
  • Development & training
    We love to support your development, this starts with offering English classes with a native speaker after 3 months of employment.
  • Pleasant working environment
    Fruit in the office, delicious coffee or tea, or maybe team-building events? Of course, we care about our employees.
  • Nice atmosphere
    We will say immodestly: it’s just fun to work with us.
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Customer Service with Portuguese
  • Customer Service
  • Full-time
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