Customer Service Overseas

General information

Specialism:

Customer Service
Job type:

Full-time
Location(s):

Valencia

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BENEFITS

Miguel Parrilla

NRF is a Sports and Digital company We are a dynamic sports company that organizes exciting challenges throughout the year, fostering a spirit of competition and teamwork. In addition to our passion for sports, we are also a cutting-edge technology company, constantly innovating and investing in digital transformation. Join us and be part of a team that thrives on pushing boundaries and embracing the future of technology.

ABOUT THE ROLE

This role is part of our Customer Service Overseas team and focuses on supporting international customers through efficient communication, accurate order handling, and prompt issue resolution. Based in Valencia, the new colleague will ensure smooth coordination with global partners, contribute to a positive customer experience, and collaborate with internal teams to maintain high service standards.

WHAT ARE YOU GOING TO DO?

Handle daily communication with international customers across different regions.
Manage inquiries and provide support throughout the order process.
Collaborate with internal departments such as Sales, Logistics, and Finance to ensure correct order execution.
Assist with export‑related documentation and administrative tasks when needed.
Maintain accurate customer information and ensure proper follow‑up of requests.
Support the implementation of best practices that contribute to continuous improvement.
Represent the Customer Service Overseas team by offering friendly, efficient and professional support.

WHAT DO YOU BRING?

Fluency in English, Arabic, French and Spanish.
Experience in Customer Service, Export or Order Processing is considered a plus.
Strong communication skills and the ability to work effectively within a team.
High level of organization, reliability and attention to detail.
Customer‑oriented mindset and a proactive, solution focused attitude.

WHAT DO WE OFFER?

A position within an international and fast‑growing organization.
A multicultural work environment where languages and global collaboration are part of daily life.
Opportunities for professional development and learning.
A supportive team culture built on cooperation, knowledge sharing and continuous improvement.
A role based in Valencia with the chance to interact with customers worldwide.

Our Benefits

Competitive salary
Remuneration that will be adequate to your skills, experience and results – NRF appreciates employees, also financially.
Vacation incentive
For your long time vacation once per year, you will receive an additional incentive.
Sports card
Do you like going to sports activities? Great, we encourage exercise! With us you will receive funding for the Multisport sports card.
Medical care
You can obtain private health insurance through the company, which results in a lower cost and comes with tax benefits.
Development & training
We love to support your development, this starts with offering English classes with a native speaker after 3 months of employment.
Pleasant working environment
Fruit in the office, delicious coffee or tea, or maybe team-building events? Of course, we care about our employees.
Nice atmosphere
We will say immodestly: it’s just fun to work with us.

Customer Service Overseas

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General information