Customer Service Officer with German

  • Netherlands
  • Customer service
We empower people

General information

Customer Service Officer with German

  • Specialism:
    Customer service
  • Job type:
    Full-time
  • Location(s):
    Milsbeek

Mai

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Equalture

Our recruitment process is slightly different from what you might be used to. We start with some games. The process runs through Equalture. When you press the Apply button, you are automatically linked through and you will get more information.

Read more about the background here
Are you service-oriented, eager to learn, and interested in working for an international organization? Whether you're recent graduate or an experienced professional, this opportunity is for you!

ABOUT THE JOB

In this role, you will need to respond to customer inquiries promptly and professionally. You will navigate challenging phone conversations with ease and transforming them into positive experiences. Your ability to think critically, focus on tasks, set priorities and adjust as needed will be the road to your success.

 

WHAT ARE YOU GOING TO DO AS A CUSTOMER SERVICE OFFICER?

  • Monitoring orders to ensure smooth operations;
  • Coordinating customer backorders to meet monthly targets effectively;
  • Managing your accounts and ensuring customer engagement;
  • Address and coordinate customer complaints and warranty requests;
  • Collaborating closely with colleagues from diverse departments to deliver the best services;
  • Analyze data to identify trends and implement proactive follow-up measures;
  • Have projects and/or key user responsibilities based on your interests within the company.
“At our Customer Service Officer, we prioritize helping colleagues during busy times and continuously seek improvement opportunities to grow as a department.”

WHAT DO YOU BRING AS A CUSTOMER SERVICE OFFICER?

  • Fluency in German, both oral and written. Professional proficiency in English. Knowledge of Dutch is a plus.
  • At least an MBO/Mittlere Reife (or similar) level of thinking.
  • Good knowledge of MS Office, including Excel. Familiarity with Microsoft AX is an advantage.
  • A proactive attitude, eagerness to learn, responsibility, and a team-player mentality.

ABOUT THE TEAM

For our location in Milsbeek, we are looking for a new colleague to join our international team. This role offers you the chance to work with colleagues from around the globe and provides opportunities for professional growth.

 

Customer Service Officer with German
  • Customer service
  • Full-time