Customer Service Officer

General information

Specialism:

Customer Service
Job type:

Full-time
Location(s):

Prato

APPLY NOW

BENEFITS

Miguel

If you have any questions about this vacancy or the procedure, please contact me.

Are you service-oriented, eager to learn, and interested in working for an international organization? Whether you're a student, recent graduate or an experienced professional, this opportunity is for you!

NRF is a Sports and Digital company.

We are a dynamic sports company that organizes exciting challenges throughout the year, fostering a spirit of competition and teamwork. In addition to our passion for sports, we are also a cutting-edge technology company, constantly innovating and investing in digital transformation. Join us and be part of a team that thrives on pushing boundaries and embracing the future of technology.

About the job.

In this role, you will need to respond to customer inquiries promptly and professionally. You will navigate challenging phone conversations with ease and transforming them into positive experiences. Your ability to think critically, focus on tasks, set priorities and adjust as needed will be the road to your success.

What are you going to do?

Monitoring orders to ensure smooth operations;
Coordinating customer backorders to meet monthly targets effectively;
Managing your accounts and ensuring customer engagement;
Address and coordinate customer complaints and warranty requests;
Collaborating closely with colleagues from diverse departments to deliver the best services; Analyze data to identify trends and implement proactive follow-up measures;
Have projects and/or key user responsibilities based on your interests within the company.

What do you bring?

Professional proficiency in English and Italian.
University degree or relevant professional training
Good knowledge of MS Office, including Excel. Familiarity with ERP softwares is an advantage.
A proactive attitude, eagerness to learn, responsibility, and a team-player mentality.

About the team.

For our location in Prato, we are looking for a new colleague to join our international team. This role offers you the chance to work with colleagues from around the globe and provides opportunities for professional growth. Are you ready to take on this dynamic role and develop your career with us? Apply now and become a vital part of our NRF team!

Customer Service Officer

Share this job on

General information