Customer Service Employee

For our location in Milsbeek (in the region of Kleve, Nijmegen, Weeze) we are looking for a Customer Service Employee to join our team. In this position you are the first point of contact for our customers on the phone and e-mail. This means you will:

• be responsible for the correct processing of orders
• coordinate customer backorders and ensure that we achieve budgets for the month
• handle and coordinate complaints and warranties
• collaborate with (international) colleagues to provide the best service
• analyze data and proactively deploy follow-up actions
• have projects and/or key user responsibilities based on your interests within the company

• You are fluent in Dutch and English language, both orally and in writing. German language is an advantage
• You have at least MBO/Mittlere Reife (or similar) working and thinking level and 1 year of experience in a similar position
• You have good knowledge of MS Office, including Excel. Knowledge of Microsoft AX would be an advantage

In this position it is important that you know how to respond to customer demand in a prompt and professional manner. You do not shy away from difficult (telephone) conversations and are able to handle these in both English and Dutch. To be successful in our dynamic environment you also need to be able to handle some level of stress. You are able to focus on your tasks, setting and adjusting priorities each day. You work accurately and keep yourself to your agreements.

Since we sell technical products, some technical affinity is nice to have. But if you are open to learning, we are sure your technical affinity will develop naturally as you learn more about our products. In general, NRF is looking for colleagues comfortable with IT Solutions.